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Contact Us Online
Get in touch via our online platform
GP Online System - Accurx
Use our online tool to quickly submit your query for medical issues, administrative requests, or repeat prescriptions. You can now access Accurx from within the NHS App.
Important
- Accurx is for routine care matters only. If your request is urgent, please contact us by phone: 0117 949 7774
- Accurx service is not available on weekends. Please call NHS 111 if you need urgent advice during this time.
- Requests made via Accurx will be read by a member of the team within 24 hours.
- We are unable to process practice complaints via this route, and these types of requests will be rejected. If you have a complaint, please see our complaints policy.
How does Accurx work?
- Accurx is an online system for contacting the practice for remote advice on medical or administrative issues.
- It is only for routine queries and admin requests.
- It is a simple online form which takes a few moments to fill out.
Benefits
You'll wonder how you did without it
- Easy to access: No app, no account needed - simply submit a query directly through the practice website. It should only take a couple of moments to do.
- Convenient: Available Monday to Friday, so you can send in your request at a time that suits you, rather than having to wait for the phone lines to open.
- Faster: The requests are simple to submit, so you don’t need to wait on hold on the phone.
- Efficient: Your request will be seen by the right person, the first time.
- Turnaround time: Allow up to four working days.
- Continuity: You can request to be contacted by a specific GP or member of staff – if they are available, we will do what we can to honour your request.